About Telecla Contact Center
About Teleclal Contact Center
Teleclal Contact Center specializes in establishing and managing call centers, running service arrays, sales, and information combined with technology systems and providing multi-channel response to customer requirements such as: text messaging services, Interactive voice response – IVR, email, chat, e-mail systems and more.
The Contact Company has a deep knowledge and extensive experience in establishing and operating over time of service centers, information, public inquiries, sales, meeting coordination, support, collection and more, in a variety of communication channels, written and orally, for known periods of time in advance and over time. We provide these solutions in a wide range of areas such as: communications, insurance, health, consumerism, government offices, automotive, real estate, credit cards, aviation and more.
The company has large-scale recruitment capabilities (hundreds of employees) – in mass recruitment the game is speed and efficiency, we are able to recruit large numbers of employees in a short time.
Highly customizable and focused customer management capability – The Contact company assigns to each customer a project manager who has a wealth experience in establishing service arrays and ongoing management, in all of the following stages: recruitment, training, operations, defining management and control routines, quality management, defining workforce processes at the client center and interface, Employee motivation and well-being, and more.
Dana Lev-Ami – CEO of Teleclal Contact Center.
Vered Tabib – VP of Sales and Projects Service.
Haya Horwitz – VP of Sales and Service.
Moran Dasa – Human Resources and Recruitment Manager.
The Company’s Services
Sales call centers
- Incoming and outgoing call sales Telemarketing desks for telephone orders
- Upsale and cross sale.
- Incoming and outgoing sales desk for fixing sales meetings.
- Follow-up of meetings and action with customer portfolio managers.
Service and support desks
Answering customers according to needs and characterization that will be defined in advance with the customer, receipt of contacts, giving guidance and support by telephone at the technical level.
Billing, information, data enhancement and appointment booking call center
- Receipt of calls, fixing and reminders of appointments according to customer needs and according to the time windows that the system provides.
- Issuing of calls to databases, verification and improvement of personal data in telephone calls with emphasis on gathering email addresses and telephone numbers.
- Operation of call centers for collecting small to large debts. The call centers provide an answer for the business and private sector alike.
Call centers for a range of activities
- Promotion of national and municipal election candidates.
- Contacting event and conference invitees for confirming arrival.
- Receipt of an order and execution of actual charge in real time with the credit companies (online clearing)
- Conducting telephone surveys, documentation of answers of respondents on a Web system and analysis of findings according to survey results.